Overview Monitoring network performance and ensure system availability and reliability Troubleshooting various network devices and services (e.g., routers, switches, firewalls, OLTs, etc.) Escalating persistent issues to more senior staff after following troubleshooting procedures Working on a rotating schedule which will include weekend and night-time work Communicating directly with our customers in a professional, respectful manner […]
Field Analyst Overview Working out of our Sihanoukville office, with rotation to other remote service areas Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve network and system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Job […]
