NOC Analyst

  • Posted By: bunthy

Posted 4 years ago

Overview

  • Monitoring network performance and ensure system availability and reliability
  • Troubleshooting various network devices and services (e.g., routers, switches, firewalls, OLTs, etc.)
  • Escalating persistent issues to more senior staff after following troubleshooting procedures
  • Working on a rotating schedule which will include weekend and night-time work
  • Communicating directly with our customers in a professional, respectful manner
  • English required, Chinese language skills a plus

Job Brief

We are looking for a NOC Analyst to support our growing network infrastructure.  You will be part of a 24-hour Network Operations Center (‘NOC’) team that is responsible for monitoring, testing and troubleshooting network infrastructure to support our customers.

Responsibilities:

  • Monitor performance and ensure system availability and reliability
  • Monitor network and system resource utilization
  • Provide first-level support and troubleshooting to resolve issues
  • Work within established policies and procedures
  • Liaise with customers and other technical personnel for problem resolution

Requirements:

  • Good written and spoken English language skills
  • Chinese language skills a plus
  • Excellent customer relations skills
  • Maintains a professional attitude at all times
  • Basic understanding of networking
  • Basic understanding of the OSI or TCP/IP model
  • Experience with monitoring, network diagnostic and network analytics tools
  • University degree in Computer Science or a related subject or equivalent work experience

Apply Online