Overview

• Monitoring network performance and ensure system availability and reliability
• Troubleshooting various network devices and services (e.g., routers, switches, firewalls, OLTs, etc.)
• Escalating persistent issues to more senior staff after following troubleshooting procedures
• Working on a rotating schedule which will include weekend and night-time work
• Communicating directly with our customers in a professional, respectful manner
• English required, Chinese language skills a plus

Job Brief

We are looking for a NOC Analyst to support our growing network infrastructure.  You will be part of a 24-hour Network Operations Center (‘NOC’) team that is responsible for monitoring, testing and troubleshooting network infrastructure to support our customers.

Responsibilities:

• Monitor performance and ensure system availability and reliability
• Monitor network and system resource utilization
• Provide first-level support and troubleshooting to resolve issues
• Work within established policies and procedures
• Liaise with customers and other technical personnel for problem resolution

Requirements:

• Good written and spoken English language skills
• Chinese language skills a plus
• Excellent customer relations skills
• Maintains a professional attitude at all times
• Basic understanding of networking
• Basic understanding of the OSI or TCP/IP model
• Experience with monitoring, network diagnostic and network analytics tools
• University degree in Computer Science or a related subject or equivalent work experience